Be vigilant on scam alert and cybersecurity awareness

16 May 2025

1. Stay alert on Social Media scams

Please be aware of scams sent through WhatsApp, Facebook and other social media encouraging, inviting or requesting you to invest.

Avoid Unauthorised Transfers:
You should never transfer monies into any individual’s personal bank account or give cash to any individual as investment payment. All investment payments are required to be made payable to Manulife Investments' bank account.

Verify Communication:
Only trust communications from official Manulife Investments channels listed on our website.

Report Suspicious Activity:
If you encounter suspicious communications, contact our customer service immediately at (03) 2719 9271 (8:45 am - 5:30 pm, Mon-Fri) or email MY_CustomerService@manulife.com. You are advised to make police report of such suspicious messages.

2. How to verify the status of a unit trust adviser

We would like to encourage you to verify the registration status of a unit trust adviser through the Federation of Investment Managers Malaysia “FIMM” website.

You may click on this link: https://www.fimm.com.my/search/ and key in the adviser’s name, FIMM No. or the NRIC/passport number.

Should you encounter any incident in which a person is carrying out the marketing of Manulife Investments' products and services without having a valid registration status with FIMM, please do not hesitate to contact our customer service at (03) 2719 9271 (8:45 am - 5:30 pm, Mon-Fri) or email MY_CustomerService@manulife.com.

3. Important notes on Online Security

Protect your Password

Your Password serves as an important key to establish your identity in the online environment. To safeguard and protect your Password, you should:

Keep your Password private and confidential. Do not disclose it to any other person.
Ensure no other person views your account information and Password while logging in to our online service.
Choose a strong and unique Password. Do not select a Password that is easy to guess, such as your identity card number, phone number, initials, date of birth or sequential characters (e.g. Abcd-1234) etc.
Change your PIN regularly, at least every 45 days.
Remember your Password. Do not write down or record it without disguising it.

Clear your browser's cache after each session
Temporary files stored in your device / equipment called cache files can retain information and data. Remember to clear the browser's cache and history after each session so that your account information is removed, especially if you are using a shared device / equipment.

Keep your device / equipment updated with the latest anti-virus and firewall updates
You should protect your device / equipment from viruses / malicious programs (e.g. Trojan Horses) which can destroy critical data. These programs can also capture your login keystrokes and personal information without your acknowledgement. To avoid your device / equipment getting infected, you should:

Equip and regularly update with the latest virus detection software and personal firewall to protect against virus attacks, hackers and malicious programs.
Do not download software from dubious websites. Delete junk / chain emails.
Avoid using programs which enable you to automatically get or preview files.
Always scan files by anti-virus software before executing them. They may contain malicious codes or viruses.

Use only devices / equipment that you trust
Never login to our online service from shared / public devices / equipment. This is because there can be keystrokes capturing applications that can log down your personal information.

Ensure authenticity of the website
Make sure you are connected to our official site www.manulifeim.com.my before logging in. A locked padlock appearing in the browser shows our site is secured with TLS technology. Notify us via our Customer Service hotline when a website claiming to originate from us looks suspicious to you.

Check your transaction history regularly
Check your transaction history regularly. Notify us via our Customer Service hotline if you discover any errors or unauthorized transactions.

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Disclaimer Privacy Policy Terms of Use Anti-Corruption & Whistle Blowing Personal Data Protection Notice

The above information has not been reviewed by the Securities Commission Malaysia (“SC”) and is subject to the relevant warning, disclaimer, qualification or terms and conditions stated herein. Investors are advised to read and understand the contents of the Master Prospectus dated 3 January 2023 and its First Supplemental Master Prospectus dated 20 October 2023; Master Prospectus dated 15 May 2023 and its First Supplemental Master Prospectus dated 20 October 2023 and its Second Supplemental Master Prospectus dated 12 February 2025; Prospectus dated 18 August 2022 and its First Supplemental Prospectus dated 30 December 2022; Prospectus dated 3 October 2023; Prospectus dated 19 June 2024 and its First Supplemental Prospectus dated 18 February 2025; Prospectus dated 28 June 2024; Prospectus dated 10 September 2024; Information Memorandum dated 11 February 2020 and its First Supplemental Information Memorandum dated 31 January 2022 and its Second Supplemental Information Memorandum dated 10 August 2023 and its Third Supplemental Information Memorandum dated 2 January 2024; Master Information Memorandum dated 26 November 2019; Information Memorandum dated 11 February 2020 and its First Supplemental Information Memorandum dated 13 September 2021 and its Second Supplemental Information Memorandum dated 31 January 2022 and its Third Supplemental Information Memorandum dated 21 August 2023 and its Fourth Supplemental Information Memorandum dated 2 January 2024; Information Memorandum dated 9 August 2021 and its First Supplemental Information Memorandum dated 10 August 2023 and its Second Supplemental Information Memorandum dated 2 January 2024; Information Memorandum dated 2 May 2023 and its First Supplemental Information Memorandum dated 2 January 2024 and its Second Supplemental Information Memorandum dated 20 December 2024; Information Memorandum dated 24 October 2024; Disclosure Document dated 14 February 2022 and its First Supplemental Disclosure Document dated 30 August 2023 for Manulife PRS NESTEGG Series; Disclosure Document dated 14 February 2022 and its First Supplemental Disclosure Document dated 30 August 2023 for Manulife Shariah PRS NESTEGG Series and all the respective Product Highlights Sheet(s) (collectively, the “Offering Documents”), obtainable at our offices or website, before investing. The Offering Documents have been registered with the SC, however the registration with the SC does not amount to nor indicate that the SC has recommended or endorsed the product. There are risks involved with investing in unit trust funds; wholesale funds and/or private retirement schemes. Some of these risks associated with investments in unit trust funds; wholesale funds and/or private retirement schemes are currency risk, country risk, credit and default risk, concentration risk, stock specific risk, reclassification of Shariah status risk, fund manager/ investment manager/target fund manager risk, liquidity risk and interest rate risk. For further details on the risk profile of all the funds, please refer to the Risk Factors section in the Offering Documents. The price of units and income distribution may go down as well as up. Investors should compare and consider the fees, charges and costs involved. Investors are advised to conduct own risk assessment and consult the professional advisers if in doubt on the action to be taken. Past performances are not an indication of future performances. Where a unit split/distribution is declared, investors are advised that following the issue of additional units/distribution, the NAV per unit will be reduced from the pre-unit split NAV/cum-distribution NAV to post-unit split NAV/ex-distribution NAV; and where a unit split is declared, the value of your investment in the Fund’s denominated currency will remain unchanged after the distribution of the additional units. You are advised not to solely rely upon the ratings or rankings disclosed herein in making an investment decision. The ratings or rankings disclosed herein are current; the same may change in the future.

The Manager, Manulife Investment Management (M) Berhad Registration No: 200801033087 (834424-U) (hereinafter referred to as “Manulife IM (Malaysia)”) is a wholly owned subsidiary of Manulife Holdings Berhad and holds a Capital Markets Services License for fund management, dealing in securities restricted to unit trusts, dealing in private retirement schemes and financial planning under the Capital Markets and Services Act 2007. Manulife IM (Malaysia) operates under the brand name of Manulife Investment Management which is the global wealth and asset management segment of Manulife Financial Corporation.