Products-and-Services-Manulife-iFUNDS-RSP-FAQs

FAQs FOR MANULIFE iFUNDS REGULAR SAVINGS PLAN(RSP)

GENERAL

What is the minimum initial amount to set up a Regular Savings Plan (RSP) via Manulife iFunds?

In conjunction with the launch of Manulife iFUNDS RSP, the subsequent minimum monthly investment per fund is RM100, until further notice.

How do customers set up a Regular Savings Plan via Manulife iFUNDS?

Customers may set up RSP via Manulife iFUNDS RSP menu screen. Please find the video/link below.

Link: https://youtu.be/OzEInV6Pwlo

Customers may set up a new RSP instruction,
Increase and decrease existing RSP amount within the authority limit
To change RSP funds
To cancel the RSP

How long does it take for the changes made to take effect?

Setting up a new RSP through Manulife iFUNDS takes one to two business days.

What do customer receive upon the RSP update or amendment made via Manulife iFUNDS?

Customer will receive an acknowledgement via email and SMS.

Can customer select a new fund for RSP where it is not in the existing investment portfolio?

Yes.

Can customer select multiple funds to invest via RSP?

Yes.

Can customers make changes to their debiting bank account via Manulife iFUNDS?

Yes, to do this, customer needs to cancel the existing RSP and set up a new RSP.

What are the dates available for monthly investment amount to be deducted?

Customer may select either 10th or 28th of the month for deduction from his/her bank account.

How long does the cancellation of RSP take effect?

The cancellation must submit 10 calendar days before the deduction date. For e.g. If a customer cancelled the RSP on the 8th and the deduction date is on the 10th (less than 10 calendar days) it will be cancelled on the next billing cycle. If the deduction date is on the 28th then it will take effect immediately (more than 10 calendar days).

At which date’s price would customer be entitled for the RSP?

The price will be based on 10th or 28th of the month, depending on the deduction date that the customer chose. If the 10th or 28th of the month falls on a non-business day, the price will be based on the valuation determined at the end of the next business day.

How will customers be notified if the RSP monthly collection via Manulife iFUNDS is successful?

Customer will receive e-statement (for e-subscriber), hardcopy daily statement (for non e-subscriber). There is no SMS or email confirmation.

How will customers be notified if the RSP monthly deduction is rejected?

Customer will receive notification via email and SMS with the reason mentioned.

Do customers have to pay for any fees to set up RSP via Manulife iFUNDS?

RM1.00 will be charged during the first enrolment of RSP. The said RM1.00 will be credited back to your Manulife Fund Account during the first successful Direct Debit payment. However, the RM1.00 will not be refunded to your Manulife Fund Account if the enrolment is unsuccessful or there is any unsuccessful deduction from your bank account.

Can monthly deduction for RSP be paid from a 3rd party bank account even if the payer is not a joint holder of the investment account?

Yes. But image of document(s) to proof acceptable relationship between investor and payer must be uploaded and approved.

How can a customer who has newly set up a RSP check on the progress status of application?

Customer may go to the Regular Savings Plan menu item to check the status of the plan.

Can customers make changes to their monthly RSP contribution amount?

Yes, provided the RSP account is 'Approved' status.

What if customer changes mind and decides to cancel the RSP after completing the set up via Manulife iFUNDS?

The cancellation can only be done for RSP account with 'Approved' status.

Can customer set up RSP for a Private Retirement Scheme (PRS) account via Manulife iFUNDS?

Not at the moment.

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