Manulife Investment Management (M) Berhad (“Manulife IM (Malaysia)”) continues to focus on Net Promoter Score (“NPS”), a key tool that measures and enhances customer experience. NPS provides the organization with insight into what customers thinks about our products and services and overall, as a company.
After a specific interaction with the Manulife Customer Service team, a quick and dynamic telephone survey will be carried out by Joshua Research Consultants (from a landline phone number +603-2297 7766).
The survey will take approximately 5 minutes to complete.
We will not be collecting any personal information and survey answers will be kept strictly confidential for NPS purposes only.
Thank you for taking the time to provide us with your valuable feedback as we work to improve both our products and services to you.
Our 2022 priority to deliver superior customer experience and strengthen customer engagement remains at the forefront of all our efforts and adheres to the core principles of NPS which are Listen, Learn and Act.