If you need to reset your password, simply click the “Forgot your password” link on the login page.
For an easier and more secure login experience in the future, we recommend setting up a passkey. This way, you won’t need to remember complex password.
Your username is the email address you used to register. If you’re unsure which email you registered with, please contact our Customer Service Personnel at 03-2719 9271 or email us at MY_CustomerService@manulife.com.
For an easier and more secure login experience in the future, we recommend setting up a passkey. This way, you won’t need to remember complex password.
Please click on “Forgot your password” on the login page. You will then be guided through a process to confirm your email address and mobile number before you can set a new password.
For an easier and more secure login experience in the future, we recommend setting up a passkey. This way, you won’t need to remember complex password.
Please contact our Customer Service Personnel at 03-2719 9271 or email us at MY_CustomerService@manulife.com.
To update your contact information, please complete the Unit Holder Records Maintenance form and email it to My_CustomerService@manulife.com.
For security purposes, we use one-time passcodes (OTP) for verification. If you did not receive an OTP and your phone number or email address is correct and active, please contact our Customer Service Personnel at 03-2719 9271 or email us at MY_CustomerService@manulife.com.
For an easier and more secure login experience in the future, we recommend setting up a passkey.
A passkey is a modern and more secure way to log in to websites and apps. Instead of entering a password, you can sign in quickly and safely using your fingerprint, face, or device PIN.
Passkeys are securely stored on your device or in trusted services like iCloud Keychain or Google Password Manager. They’re protected by encryption and can’t be stolen or guessed like regular passwords. Even if your device is lost, no one can use your passkey without your fingerprint, face, or screen lock.
With passkeys, your account stays safer, and you no longer need to remember or type passwords, making login in much easier.
Yes, you can still log in with your password even after setting up a passkey. The passkey simply offers an additional, faster, and more secure login option - using your password is still available if you prefer.
Passkeys provide a safer and more convenient way to log in. They offer stronger security compared to using a password and one-time passcode together.
Traditional passwords can be stolen or guessed, especially if you use the same password on multiple sites. Even with added steps like one-time codes, there’s still a risk of being tricked by fake websites, and the process can be slow or inconvenient. Passkeys help eliminate these risks, allowing you to log in securely, quickly, and with less hassle.
No. Your biometric data - like your fingerprint or face is never stored by Manulife. It stays safely on your device and is only used as your authentication for login purpose.
Passkeys are supported by most modern devices and operating systems. To check if your device supports passkeys:
Mobile Devices
Computers
Browsers
If you're unsure about your device or browser version, check your system settings or browser's "About" section. Using the latest software updates ensures the best passkey experience.
Note: If your device (e.g. certain models of Huawei, OPPO, Xiaomi) does not support Passkeys, an error during the setup or a login problem will occur. In that case, please simply use your email address or Login No. together with your password to log in.
Yes, you can still use passkeys even if your device doesn’t have biometric features:
Many devices now offer a feature to sync passkeys through a cloud account. Passkey syncing is end-to-end encrypted. When you create a passkey, you can then use the passkey on all devices through your cloud account. Even if you get a new device, your passkeys will sync once you have signed in to your cloud account.
Passkey syncing is end-to-end encrypted and sync providers have strong account security protections. Phishing-resistance is achieved by sign in to a cloud account, no matter if cryptographic passkeys are bound to the device or not.
If you’ve set up a passkey, you can log in on your new device as follows:
If you still use your old device, you can save your passkey to your cloud account, making it easier to access your cloud account via your new device.
If you no longer use an old device and want to remove your passkey from it, go to your passkey settings and look for the list of saved passkeys. From there, you can delete the passkey linked to that device. If you're using a password manager or cloud account (like iCloud or Google), you may also need to remove the passkey from the application.
Yes. You can create passkeys on multiple devices, such as your mobile phone and tablet computer. This helps your login via different devices without needing to transfer a passkey each time.
No, it’s not safe to create a passkey on public or shared devices. Someone else could access and compromise your passkey. Always set up passkeys only on your device and trusted application.
No. For security reasons, your Manulife iFUNDS account can only be accessed via one device or browser at a time. Once you try to log in from another device or browser, your current Manulife iFUNDS account access will automatically end.
To help keep your Manulife iFUNDS account safe, you’ll be logged out automatically if you have no or incomplete action for a while. This helps to prevent any unauthorised access to your Manulife iFUNDS account.
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